2018 PRE-DELIVERY CHRISTMAS CUT-OFF

AUSTRALIA - ORDER BY MONDAY 3 DECEMBER (EXPRESS POST ONLY)

We will continue shipping orders until Friday 21st December but there is no guarantee that your order will arrive in time for Christmas.

NEW ZEALAND - ORDER BY FRIDAY 30 NOVEMBER (EXPRESS POST ONLY)
INTERNATIONAL - ORDER BY FRIDAY 30 NOVEMBER (EXPRESS POST ONLY)

PRODUCTION TIME

  • All items are MADE TO ORDER and are shipped from Brisbane, Australia.
  • Orders shipped within 10 business days of receiving your order & payment - sooner if possible.
  • Please note that we do not provide updates for your order during the processing time unless requested. If you have any queries or concerns - please contact us.

SHIPPING FEES

  • $9.95 flat rate express post shipping via Australia Post
  • 1 to 5 business day delivery depending on your location (Express postage only, signature on delivery required)
  • You will receive shipping tracking information by e-mail once your order has been shipped.
  • $3.50 regular post applies for bags tags and christmas decorations (maximum of 3 x bag tags only). No tracking available for regular post.
  • Postal delivery only - pick up not available.
  • $9.95 flat rate shipping via DHL Global Mail Packet Plus
  • Approximately 3 to 10 business day delivery time subject to your location.
  • You will receive shipping tracking information by e-mail once your order has been shipped.
  • $15.95 flat rate shipping via DHL Global Mail Packet Plus
  • Approximately 7 to 15 business day delivery time subject to your location.
  • Delivery times longer during peak periods (Nov/Dec)
  • You will receive shipping tracking information by e-mail once your order has been shipped.
  • Alexa Lane is not responsible for any additional fees associated with your purchase, such as duties and customs brokerage. Due to circumstances beyond our control, some orders may be delayed in transit.

  URGENT ORDERS  

If you require a shorter timeframe for delivery, please contact us PRIOR to purchase with the products you wish to order and your latest delivery date and we'll see what we can do to expedite an order.

Please do not leave a note on your order requesting expedited shipping if your timeframe is less than 10 business days.