Shipping and Returns
$9.95 flat rate shipping via Australia Post regular shipping, with tracking.
Please allow up to 10 business days for personalisation and a further 1 to7 (approximate) business days for delivery depending on your location & postage method selected.
Pick up not available.
New Zealand Orders
$14.95 flat rate shipping via Australia Post pack + track international.
Please allow up to 10 business days for personalisation and approximately 3 to 10 business day delivery time subject to your location.
$19.95 flat rate shipping via Australia Post pack + track international.
Approximately 7 to 18 business day delivery time subject to your location. Alexa Lane is not responsible for any additional fees associated with your purchase, such as duties and customs brokerage. Due to circumstances beyond our control, some orders may be delayed in transit.
Returns, exchanges, & refunds
Unfortunately, we are unable to accept returns, exchanges, or refunds for change of mind purchases on personalised products so please ensure you choose carefully before ordering. This includes incorrect date, spelling errors or incorrect sizing submitted by you at the time of purchase. Note - non personalised items can be returned in original condition including gift packaging. A refund less shipping + restocking fee will apply. Please contact us for a return authorisation number prior to sending your goods back to us.
My order arrived damaged?
If your goods arrive damaged or defective in any way on delivery, please contact us to arrange a suitable remedy within 3 days of delivery.
Incorrect address supplier, or item not collected from post office in time
In the instance where a shipment is returned to us due to the incorrect address being supplied, or the item not being collected from a post office in time, a fee of $19.95 will be charged to reship the package.
Australia Post charges Alexa Lane a $10 return package fee on every returned item. The additional $9.95 is to cover the express post fee to reship the order.